Frequently Asked Question
Q: How long does shipping take?
A: Orders are typically processed within 2–5 business days. Shipping times vary based on destination, but most U.S. orders arrive within 4–7 business days or less.
Q: Can I preview my customization before ordering?
A: Yes! Our live preview system lets you visualize how your phrase, name, or design will appear before finalizing your purchase.
Q: Do you ship internationally?
A: Currently, we serve regions where Printful have fulfillment partners. Please contact us if you’re unsure about your location.
Q: What shipping options does Sentiva Studio offer?
A: All of our products are fulfilled and shipped through our trusted production partner Printful. We offer a variety of domestic and international shipping options depending on your location:
🇺🇸 United States & Canada
Domestic Shipping Options:
- Delivered in 3–4 business days after fulfillment
- Delivered in 3–4 business days after fulfillment
- Delivered in 1–3 business days after fulfillment
International Shipping (From US/Canada):
- Delivered in 5–20 business days after fulfillment
- Delivered in 5–20 business days after fulfillment
- Delivered in 3–5 business days (up to 12 days to Atlantic regions)
- Delivered in 1–3 business days after fulfillment
🌍 Europe & International
International Shipping from European Facilities:
- Delivered in 5–20 business days after fulfillment
- Delivered in 5–20 business days after fulfillment
- Delivered in 3–7 business days after fulfillment
- Delivered in 1–3 business days after fulfillment
🚚 Note:
Shipping speed is calculated after fulfillment time, which typically takes 2–7 business days. You'll receive tracking details as soon as your order ships.
Q: Which countries does Sentiva Studio ship to?
We ship worldwide 🌍 — except to a few regions due to legal or carrier restrictions.
Currently, we do not ship to the following countries or territories:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
This list may change depending on world events and shipping limitations.
Q: Will I get my order in one shipment?
Not always. Your order may be split into multiple shipments due to:
📦 Product Packaging:
Certain items require special packaging and always ship separately, including:
- Hats (snapbacks, trucker, dad hats, visors)
- Backpacks
- Mugs
- Stickers
- Pillows (with stuffing)
- Posters, framed posters, canvas prints
- Bean bag cases
- Water bottles
- Notebooks
🏢 Fulfillment Locations:
If your order contains items fulfilled at different facilities (e.g., USA and Europe), they’ll ship separately.
💡 Note: This may result in higher shipping costs, which are calculated and shown at checkout.
Q: What is the estimated delivery time and how is it calculated?
Your estimated delivery time (EDT) =
🛠 Fulfillment time (2–5 business days on average)
+
🚚 Shipping time (varies by location and method)
Our EDT is based on historical data and current capacity — but it's not a guarantee.
⏳ You may experience delays due to:
- Out-of-stock items
- Incomplete design files
- Delivery disruptions or failed attempts
If your order is late, we recommend waiting a couple of extra days before reaching out.
Q: What should I do if it’s past the estimated delivery time and I still haven’t received my order?
- Wait an extra day or two — delays happen, especially with international or remote deliveries.
- Still nothing? Contact us at hello@sentivastudio.com. We’ll check the order status and let you know the next steps.
Q: What if my order gets lost or damaged in the mail?
We’re here to help 💬
If your order is lost, damaged, or has a quality issue, reach out to us with:
- Your order number
- A description of the issue
- A photo (if applicable)
📩 Email: hello@sentivastudio.com
Please also review our Return Policy for full details.